Complaints

How to complain

Email enquiries@licencesupport.com with your enquiry reference (it starts with LSI-) and a short description of what went wrong and what you would like us to do. If you would rather speak to someone, say so and we will arrange a call.

What happens next

We acknowledge your complaint within 2 business days and aim to resolve it within 10 business days. If we need longer, for example because we are waiting on an authority, we tell you why and give you a new date.

Complaints about an authority

Complaints about an authority's decision go to that authority, and its website explains how.